We have worked hard to put COVID-19 precautions in place. Keeping you and our Team safe if our priority, and it is lovely to hear feedback from our patients that they feel confident in our measures.
Despite the Government announcement regarding relaxation of COVID rules on 19 July 2021, we are not planning any significant changes to our procedures at this time. With the number of local cases rising, we are mindful of the close contact that we have with patients and the number of vulnerable people that attend the Clinic. We therefore want to be sure that we are doing everything we can to keep everyone safe.
As always, we will be making regular Risk Assessments, and will adapt our policies and procedures accordingly. At all times our protocols will be designed to comply with Infection Control advice from National Institute for Public Health(was Public Health England), and guidance from our regulatory body, the General Chiropractic Council.
Our procedures are outlined below, but you can find further detail regarding the policies and procedures in place in our related blog.
Despite these COVID-19 precautions, there remains an inherent risk of transmission of the Coronavirus (COVID-19). Whilst working hard to manage and minimise risks, Haslemere Chiropractic Clinic cannot guarantee that there is no risk as a result of attending the Clinic. Patients will be attending at their own risk.
If you need to cancel your appointment on the day because you are unwell, or are concerned that you may have been exposed to COVID-19, we will waive the usual cancellation fee. Please let us know as soon as you are aware of the situation. If you are unsure about any relevant symptoms, such as a runny nose, headache or sneezing, we ask that you take a Lateral Flow Test before you attend Clinic. Lateral Flow Tests are available Free of Charge from any pharmacy.
We are no longer temperature checking on the doorstep, and will stop the online Pre-Screening Questionnaire from 19 July 2021. However, we ask our patients to continue to remain cautious, and not to attend if they are in any doubt about their COVID-19 status. Double vaccination does not exempt you from this level of caution.
Treatment can be offered to anyone, including those in higher risk and vulnerable groups.
We are particularly mindful that certain groups have weaker immune systems than others, and even with double vaccination may remain more vulnerable to infection. This particularly applies to the over 70s, those with long term health conditions, and anyone with a compromised immune system (e.g. undergoing chemotherapy).
If you fall into a vulnerable group, or have close contact with someone who falls into these categories, please let us know before your appointment if you are concerned. The Receptionist will be happy to talk you through our COVID-19 precautions to make sure we are doing everything we can to keep you safe, and can arrange a call from the Chiropractor if this is helpful.
As an alternative to face-to-face appointments, the chiropractors are happy to offer telephone or video consultations if you are concerned that attending the Clinic poses an unacceptable risk, or you simply want some advice. Please do get in touch if you are struggling, and we will do our best to help whatever your situation. Visit our Blog “Online Consultations: Your Guide” to find out how video consultations work, or call Reception for further information.
We are no longer performing Health Checks or online Pre-Screening. However, we ask that you do not come to the Clinic if you are at risk of having COVID-19. If you are unsure about any relevant symptoms, you must take a Lateral Flow test before attending.
Please only bring essential personal possessions.
Come alone. If you need to be accompanied for a medical reason, let us know in advance. We ask that you do everything possible to avoid bringing children, and regret that we will request that children older 11 years old wait in the Car Park.
Arrive a few minutes before your appointment time (but no more than 5 mins before), to allow time to make payment before you go through for your treatment.
Please ring the door bell and wait outside. The Receptionist will let you in as soon as she can. The door will be on a security latch, so do not try to enter. This is because we want to continue to manage the number of people in confined spaces within the Clinic. Although the legal requirement for face coverings will be relaxed from 19 July 2021, we would appreciate it if our patients continue to wear them.
Please wear a face covering when you come to the door.
Immediately upon entry to the building, you will be asked to sanitise your hands.
The Receptionist will take payment, and book your next appointment if you know when you want to come, before showing you through to an empty treatment room to wait for the Chiropractor.
Keeping safe during your treatment:
Wherever possible, the Clinic layout has been organised to allow social distancing at 2m. You will notice that the Treatment Rooms have been arranged to enable the chair that you sit in to be 2m from the chiropractor. A 2m distance will maintained during the consultation whilst close proximity is not required. The chiropractor will wear an FFP2 (Filtering Facepiece), a clean apron and gloves during the consultation.
Patients are asked to wear a face covering. Due to the sustained close contact that we have with our patients, and the number of vulnerable people that pass through the Clinic, we consider that this remains a necessary precaution whilst infection levels remain high in the local community. This policy will reviewed on a regular basis.
Air purifiers constantly filter the air in consulting rooms and pass it through a UV-C light to kill viruses and bacteria. This device filters the air in the room approximately 4 times per hour, and claims to remove 99.9% of virus from the air.
Every contact surface in the treatment room is sanitised with anti-viral cleaning agents between each patient. During this deep cleaning process, the windows are opened wide to ensure a complete air exchange before the next person comes in. Our Reception Team have become cleaning superheroes!
There is a “One-Way System” in place. We will continue to manage the flow of patients through the Clinic to reduce contact with anyone else when you attend, and to avoid any gathering of people in confined spaces. The chiropractor will book your next appointment if required, and direct you to an alternative exit. Be careful to look out for cars as you leave the pathway behind the Clinic to join the driveway. Please leave promptly so that the Receptionist has time for their sanitising routine between patients.
All of the Team at Haslemere Chiropractic Clinic are extremely grateful for the support and understanding of our clients during this difficult time. Please be assured that the safety of our Patients and our Team are our priority. We are delighted to be able to offer our services to everyone, and look forward to welcoming you soon!