We have worked hard to put COVID-19 precautions n place. Keeping you and our Team safe if our priority, and it is lovely to hear feedback from our patients that they feel confident in our measures. We are delighted to say that as a healthcare provider, we are allowed to remain open throughout any further periods of restriction, and travelling for a medical appointment is a permitted reason for travel.
There is constant work going on behind the scenes, updating Risk Assessments, procuring PPE, developing protocols, and adapting the premises to reduce the risk of transmission of COVID-19. These strict protocols enable us to comply with Infection Control advice from National Institute for Public Health(was Public Health England), and guidance from our regulatory body, the General Chiropractic Council.
Our procedures are outlined below, but you can find further detail regarding the policies and procedures in place in our related blog.
Despite these COVID-19 precautions, there remains an inherent risk of transmission of the Coronavirus (COVID-19). Whilst working hard to manage and minimise risks, Haslemere Chiropractic Clinic cannot guarantee that there is no risk as a result of attending the Clinic. Patients will be attending at their own risk.
It is essential that we prevent anyone with these risk factors from entering the Clinic.
If you need to cancel your appointment on the day because you are unwell, or are concerned that you may have been exposed to COVID-19, we will waive the usual cancellation fee. Please let us know as soon as you are aware of the situation.
All visitors to the Clinic, including team members and patients, will have a temperature check on arrival. Anyone with a temperature of 37.8 degrees or higher will not be allowed access to the building.
The Clinic is open on Monday to Fridays, 9.00am – 7.00pm, and Saturday mornings.
To book an Initial Consultation, please call Reception on 01428 642778. You will need this type appointment if you are new to the Clinic, or haven’t attended for more than 9 years.
For all types of follow-up treatment, including Extended Treatments (for multiple complaints or reassessment if you have a new problem or haven’t been for a while), or you can call Reception or book online. You can also email firstname.lastname@example.org if you prefer.
Treatment can be offered to anyone, including those wanting maintenance appointments. However, with the current “Stay at Home” message during the 3rd Lockdown, we suggest that you consider how urgently you need to come. If you are not currently experiencing significant symptoms and feel that you can wait, we advise you to reschedule your appointment for March/April when the current spike in cases will hopefully be on a downward path.
You are in the “at risk” group, as defined by Public Health England, if you are:
– Over 70
– Have a long term health condition, particularly involving the heart or respiratory system
– Have a weakened immune system.
If you fall into a higher risk or vulnerable group, or have close contact with someone who falls into these categories, you may be carefully considering whether you want to attend for treatment. However, if you feel that your symptoms are sufficient to seek treatment, we are willing to offer you an appointment and will do everything that we can to keep you safe.
Please let the Receptionist know that you fall into a vulnerable category when you book your appointment so that we can consider your requirements. The Receptionist will be happy to talk you through our COVID-19 precautions, and can arrange a call from the Chiropractor if this is helpful.
As an alternative to face-to-face appointments, the chiropractors are happy to offer telephone or video consultations if you are concerned that attending the Clinic poses an unacceptable risk, or you simply want some advice. Please do get in touch if you are struggling, and we will do our best to help whatever your situation. Visit our Blog “Online Consultations: Your Guide” to find out how video consultations work, or call Reception for further information.
As you can imagine, the patient experience is a bit different to usual due to the COVID-19 precautions that we have in place.
An online Health Survey will be sent for you to complete before every visit. You will also see a list of COVID-19 screening questions (as above) on your appointment confirmation email, and on the Clinic front door. Do not come to the Clinic if you answer “Yes” to any of those questions. It is essential that we protect our Team members, and other patients, by working hard to reduce the risk of anyone contagious (with anything – even a normal cold!) from entering the building.
Please come to the Clinic in clean clothes and only bring essential personal possessions.
Come alone. If you need to be accompanied for a medical reason, let us know in advance. We ask that you do everything possible to avoid bringing children, and regret that we will request that children older 11 years old wait in the Car Park.
It is important that you arrive a few minutes before your appointment time (but no more than 5 mins before), to allow time to be health checked, sanitise your hands and make payment before you go through for your treatment.
Please ring the door bell and wait outside where indicated. The door will be on a security latch, so do not try to enter. The Receptionist will perform a temperature check before you are invited inside. Please wear a face covering when you come to the door.
Immediately upon entry to the building, you will be asked to sanitise your hands.
The Receptionist will take payment, and book your next appointment if you know when you want to come, before showing you through to an empty treatment room to wait for the Chiropractor.
Keeping safe during your treatment:
Wherever possible, the Clinic layout has been organised to allow social distancing at 2m. You will notice that the Treatment Rooms have been arranged to enable the chair that you sit in to be 2m from the chiropractor. A 2m distance will maintained during the consultation whilst close proximity is not required. The chiropractor will wear a surgical mask, face protection, clean apron and gloves during the consultation.
Patients are asked to wear a face covering. If we feel that your face covering does not offer sufficient protection, we may offer you a medical mask as an alternative.
We are fortunate to have plenty of windows in the Clinic, and we make full use of these to achieve optimum ventilation throughout the building. Colder weather and dark evenings do present new challenges. We try to keep 2 windows open in the consulting rooms, as wide as the weather conditions allow. Even in colder weather, we endeavour to have them open a crack. To compensate, we have the heating turned up higher than usual. If you are cold, you can ask the chiropractor to place your jacket or jumper over you to keep warm, and you may want to wear loose clothing that you can keep on during the treatment to help you stay warm.
We have another weapon to help keep the Clinic well ventilated, even when the windows aren’t open wide. Every room has an air purifier, which filters the air in the room and passes it through a UV-C light to sterilise it. This device filters the air in the room approximately 4 times per hour, and claims to remove 99.9% of virus from the air.
Every contact surface in the treatment room is sanitised with anti-viral cleaning agents between each patient. During the cleaning process, the windows are opened wide to ensure a complete air exchange before the next person comes in. Our Reception Team have become cleaning superheroes!
There is a “One-Way System” in place. We are managing the flow of patients through the Clinic to prevent contact with anyone else when you attend. The chiropractor will book your next appointment if required, and show you out of an alternative exit. Please leave promptly so that the Receptionist has time for their sanitising routine between patients.
The Chiropractors continue to offer video consultations. These are for existing and new patients who are unable to attend Clinic, or prefer not to. Call Reception to make a booking.
All of the Team at Haslemere Chiropractic Clinic are extremely grateful for the support and understanding of our clients during this difficult time. Please be assured that the safety of our Patients and our Team are our priority. We are delighted to be able to offer our services to everyone, and look forward to welcoming you soon!