“Very professional treatment which has helped me out with my work and sport”
At Haslemere Chiropractic Clinic we pride ourselves on providing an outstanding service. We promise to be:
We are the holders of both Royal College of Chiropractors Quality Marks. The Patient Partnership Quality Mark (PPQM) specifically relates to providing excellence in terms of meeting patient expectations. We have also been awarded the Haslemere Chamber of Trade Customer Services Award, which was a fantastic endorsement of our Clinic by the local business community. To demonstrate our commitment to the highest standards, we are happy to offer all our clients a guarantee in respect of the Quality of Service that we offer (see details below).
For New Patients: If you are not satisfied with the quality of the service that we have provided after your first 3 treatments, we will refund your money. If you would like to claim your money back, please provide written notification to Michelle Carrington (Clinic Director) before your 4th treatment, and within 14 days of your last visit, and tell us why our quality of service failed to meet your expectations.
For patients who have attended for more than 3 visits: If you are not satisfied with the quality of the service that we have provided on any particular visit, we will refund your money for that visit. If you would like to claim your money back, please provide written notification to Michelle Carrington (Clinic Director) before your next treatment, and within 14 days of the visit that you are claiming for, and tell us why the quality of our service failed to meet you expectations.
This Guarantee only applies to the Quality of our Service. Unfortunately, we cannot guarantee that we can cure your symptoms. Outcomes are dependent upon lots of factors and we are unable to make promises in this respect. However, we do promise to be honest in our professional opinion regarding your condition and in what you can expect from our treatment. By honouring this Guarantee, the Clinic in no way admits liability or negligence.
We very much hope that you will never want to make a complaint, but if you did wish to do so we would like you to be reassured that we have a Complaints Procedure in place to help resolve problems quickly. Reception can provide you with a Complaints Procedure Leaflet on request.